1. About these terms

These terms apply to everyone who uses the Venora website, sends a care request, or applies to join as a nurse. By using the website or sending a request, you agree to them. If you don't agree, please don't use the service.

2. What Venora does

Venora connects people in Amman who need nursing care at home with independent, qualified nurses. When you send a request, we pass it to a nurse who suits your needs, and that nurse contacts you to arrange the visit.

Venora is a connection platform. The nurse who visits you provides the care and is professionally responsible for it.

3. Not an emergency service

Venora is not for emergencies. If the patient is in danger, has trouble breathing, chest pain, severe bleeding, loss of consciousness or a serious allergic reaction, call 911 or go to the nearest emergency department immediately.

4. Prescriptions and medical safety

• Medical procedures such as IV therapy, injections and giving medicine are carried out only with a valid prescription from a licensed doctor.
• You must give accurate information about the patient's condition, medicines and allergies.
• A nurse may refuse or stop a procedure if there is no valid prescription, or if they believe it is unsafe to continue at home.
• We recommend taking the first dose of any new IV medicine at a clinic or hospital, where allergic reactions can be handled.
• Home nursing does not replace follow-up with the patient's doctor.

5. Our nurses

Before a nurse works with Venora, we check their professional license and a non-criminal record certificate. Nurses are independent professionals, not Venora employees. Each nurse is responsible for their own professional conduct and for following the rules of their profession in Jordan.

6. Booking, prices and payment

• The visit time and price are agreed between you and the nurse before the visit.
• Payment is made as agreed with the nurse.
• Medical supplies, if requested, are priced separately and agreed in advance.
• If you need to cancel or change a visit, tell the nurse as early as possible.

7. Your information

We collect the information you give us in our forms: name, phone number, area, the service you need and any details you add. We use it only to handle your request and contact you, and we share it only with the nurse arranging your care. We do not sell your information. Please share only the health details needed for the visit. To ask us to delete your information, contact us.

8. Complaints

If something goes wrong with a visit, please tell us. We take every complaint seriously and may stop working with a nurse who does not meet our standards.

9. Liability

Venora works to connect you with qualified, verified nurses, but we do not provide medical care ourselves. To the extent permitted by Jordanian law, Venora is not liable for the medical outcome of care provided by a nurse, or for loss caused by inaccurate information given to us or to the nurse.

10. Changes and governing law

We may update these terms from time to time; the date at the top shows the latest version. These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction.

11. Contact

For questions, complaints or data requests, contact us through the request form on our home page.